ProTEQ MSTechnology Support that Saves Money
Save more, accomplish more, with better results and without adding staff. Our automated technology support systems streamline the support process, reduce labor, and provide instant information and alerts, enabling us to provide proactive rather than reactive support.
Eliminates Staffing Challenges
HALOTEQ can act as your IT department providing onsite presence, 24×7 support center and professional services for projects and implementation. Our CIO Recommendations service provides insights into technology impact on your businesses growth and efficiency. We never make an attempt to displace your technical staff. Our goal is to work with existing technical staff, extending our tools and techniques to provide a totally integrated solution.
ProTEQ MS’s IntelliQ monitoring system identifies a myriad of server problems by monitoring multiple server metrics and provides corresponding best practice resolution (BPR) recommendations. This solution driven monitoring system saves our engineers hundreds of hours normally invested monitoring, researching, and troubleshooting Server problems each month. As specific alerts are raised and escalated many issues are resolved in minutes not hours before the business is impacted because pre-engineered BPRs are already in place.
IntelliQ is constantly evolving with over 2500 specific monitors already in place. Support experiences and ‘known issues’ from sites around the world provide early warning capabilities to further eliminate impact-causing outages.
All system management requirements are included; anti-virus, malware removal, backups, asset management and reporting and remote access and control. If necessary existing systems can be restored and new systems can be provisioned with a click from our iQloud platform. ProTEQ MS is an end-to-end solution for monitoring and managing your entire IT environment. HALOTEQ technicians are available around the clock to put world class expertise at your fingertips.
Executive level reports give you timely summary information on the status of your environment. You can also drill down into more detailed information on performance specifics such as response times, email round trips, etc.